Tag Archives: communication

ICU (or “I See You”)

If you listened to my message on Sunday, I mentioned in passing an ordeal I had been going through regarding a prescription refill.  I had exhausted all my refills, so I called the health center to schedule a physical; I was informed that my PCP was no longer at that facility and I was reassigned; I was given the next available appointment – and a 7 week wait.  At this point, I asked if I could get my prescriptions refilled and was given assurances they were in process.  A few days later, as I ran out of one of my medications, I called the pharmacy, who was still waiting for authorization, so day after day I called and the health center marked my request as urgent.  10 days after I began the process, I determinedly walked over to the facility, talked to the receptionist, face-to-face, and she took my request to the back, returning after a while with the good news that my prescriptions were sent off to the pharmacy; a few hours later I finally received what I needed to maintain my health.

In hindsight, I have come to realize the importance of face-to-face interactions.  I have come to understand the power of looking into another person’s eyes and voicing a genuine frustration.  I have come to appreciate standing in front of another human being and receiving assurances that I have been heard and valued.  After interacting with disembodied voices for more than a week with no progress, seeing another human being and being seen by another human being was what was necessary for my issues to be resolved.   And now, because of technological conveniences, I fear that face-to-face interactions are few and far between.

I am concerned that we, as a society, are in danger of losing something important because we do not interact with one another in person.  We can maintain contact with friends through social media.  We can check in on family members with a text.  We can experience spiritual growth through an app.  We can shop for nearly all our essentials via the internet.  We can receive instruction on nearly every topic by watching YouTube.  In most areas of life (professional service calls are a singular exception), it is not required that we actually engage in human interactions…but it is desperately needed.

I hope to see you soon, and we will talk face to face.  Peace to you.  The friends here send their greetings.  Greet the friends there by name.  3 John 14 (NIV)

Take it from one who has recently improved his physical health by meeting with someone face-to-face, your efforts in actual engagement will be rewarded.  Take the risk and put the phone down.  Sit a spell with a friend over a cup of tea or walk together along a river.  Pop into a local hardware store and talk to the owner behind the counter about thermostats or trash cans.  Attend a Bible study, even if it is filled with strangers.  Talking to someone will benefit your relational health, learning with someone will enhance your intellectual health, worshipping with someone will develop your spiritual health.  Let’s get together, face-to-face, for your sake and mine.

Time to Talk

There is a church down the street with the following on its lawn sign: “GODISNOWHERE”.  The point of the sign is to reveal a person’s perspective – does the reader see “God is nowhere” or “God is now here”?  Clever.  But the sign also serves as a prime example for the value of space.  There is meaning in strings of letters and there is meaning in the breaks: legend and leg end (one involves a great feat and other is great feet), justice and just ice (ask for each at the donut shop and you will get two very different things), menswear and men swear (it may refer to a blue shirt or a blue streak) or conspiracy and cons piracy (descriptions of a nefarious plot and the actions of a thieving ship of prisoners).  Space contributes to meaning.

Pauses are impactful.  Watch any competition television show and you will experience the power of the pause: Ryan Seacrest stating on American Idol that “the winner…will be revealed when we come back” or Tom Bergeron on Dancing with the Stars looking into the camera and saying “the couple leaving  tonight’s competition…(a camera pans over the contestants for 30 seconds)…[insert names here]”.  We all can recall an occasion when we included a pregnant pause – for effect, in remorse, to increase suspense – to take a breath to add weight to what needed to be said.  Space contributes to importance.

Unfortunately, most of us rush our words and our conversations suffer.  We abhor silence.  We seek to remedy the awkward pause with something, anything to fill the void.  We have lost our appreciation for space, for pause, for silence.  We have stopped taking the time to listen.  We have ceased the practice of seeking God’s help in appropriating just the right phrase.  We have replaced relational interactions with information transfers, expressing less of our feelings and more of the facts.  We tweet and text, ignoring punctuation and eliminating the full stop from the period or the subtle shift from the comma.  Space contributes to emotion.

May these words of my mouth and this meditation of my heart be pleasing in your sight, LORD, my Rock and my Redeemer.    Psalm 19:14

The root word for the Old Testament practice of meditation relates to the biological function of digestion.  We have a similar English word: rumination.  We ‘chew on’ ideas, we ‘digest’ materials.  In a real sense we break down the thoughts, sights and sounds of life into their basic nutritional components and absorb them, using them for our benefit and the benefit of others.  We would be better communicators if we allowed time for the inner processes to come to a completion before we uttered some of the empty outward expressions our conversations contain.

Allow yourself the space to build meaning, emphasize importance and express emotion.  Perhaps we can, in our own way, incorporate the wisdom of C.S. Lewis, who said,

“A pipe gives a wise man time to think and a fool something to stick in his mouth.”

We all can benefit from a little time to think and then utter just the right expression.